Articles

 "Please turn on SMTP Authentication in your mail client" or "Rejected relay attempt"

This error is frequently reported by customers and, as of recent, has a different cause than was...

 AutoSSL Notifications

You can disable AutoSSL notifications in cPanel by navigating to Contact Information, then...

 Can you add mailpile as a webmail client?

This is not possible. MailPile is a personal email client that is web based. Much like your own...

 Can you add rainloop as a webmail client?

This is not reasonably possible. Rainloop is configured on the backend per domain, manually. It...

 Can you adjust the spam filter to fit my specific preference?

The answer is most likely no. In a shared environment we receive multiple requests per day to...

 Can you disable spam filters on my account?

No, these are global to protect our infrastructure. Many of our spam checks happen at connect...

 Can you migrate my email from my old provider?

Currently we are unable to perform this action on your behalf due to support volume. However, we...

 Can you move me to a different server?

Due to the volume of requests and our inability to handle them in a reasonable time frame, we are...

 Can you please change a global setting on a shared server just for me?

Probably not. You're welcome to ask. However, changing global settings impacts thousands of other...

 Direct Webmail Links

Here are the webmail links for each of our servers, you may log in directly with your email...

 Do you offer refunds?

We do not offer refunds. Please be aware of what you are purchasing. Our service does exactly...

 How do I add domains?

I've created a short screen cast to show you how to add addon domains:http://d.jarcloud.pw/IDewDL

 How to plus aliases work?

This feature, also known as plus addressing, allows senders to route a message directly to the...

 How to use DKIM

First, let me stress that you can most likely live without DKIM and save yourself the...

 I can't connect to the server

It is entirely possible that your IP address has been blocked from the server by our brute force...

 I cannot connect to your server

We to deploy brute force protection which can cause your IP to be blocked temporarily by the...

 I just signed up and I'm not receiving email

That's because you just signed up and DNS changes take, as a general rule of thumb, up to 48...

 mxtoolbox says your reverse DNS is broken

We recommend not using mxtoolbox to scan for configuration issues. Their system was designed to...

 My IP is blocked, can you whitelist me?

If your IP address is blocked unfairly, we can talk about that. However, it is now a policy that...

 What is my FTP login?

While we may use cPanel as a front-end, we do not offer FTP access or regular web hosting features.

 What is my SMTP / POP / IMAP / MX information?

When logged in to billing.mxroute.com, click on the name at the top right. From there, click...

 What is your relation to mxroute.io?

MXroute.com has no affiliation with MXroute.io.

 Why are there randomized subdomains listed in my domain list when I add an email account?

When you go to "Add Email Account" and click on the dropdown box for Domain, you may notice a...

 Why cPanel? How are you unique?

We get a fair amount of orders from people who are then confused by our choice to use cPanel as...

 Why have both Spam and Junk folders that I can't delete?

Often customers will ask us why they have both a Junk and Spam folder that cannot be deleted from...

 You must sign up with a working email address

When signing up for our service, it is absolutely essential that you sign up using an email...