Knowledgebase

Can you adjust the spam filter to fit my specific preference?  Print this Article

The answer is most likely no. In a shared environment we receive multiple requests per day to change the spam filter to function in entirely different and conflicting ways. We will try to do what is best for everyone based on the combined weight of user request, and we will concern ourselves mostly with making changes to prevent rejection of false positives. However, there is simply no way to meet every user request on spam filter functionality. Every single day 1-3 users claim it's the end of the world if the filter doesn't function in different ways that are not compatible and conflict with each other on a fundamental level. If I make a change, a new set of 1-3 people begin opening tickets to request that I revert my change. This is not sustainable, so we are no longer taking user requests and only making changes to address genuine support issues.

So please, only open a ticket if it's important. If you would simply prefer that it work differently, please do not open a ticket. You can create filters on your account to change functionality to fit your needs, so just do that. We are a small, budget provider. Our focus has been on providing you with quality service at low cost, but we recognize that Google has better spam filters than us. If that is an absolute requirement, you can sign up for their services here:

https://gsuite.google.com

Was this answer helpful?

Also Read

Direct Webmail Links
Here are the webmail links for each of our servers, you may log in directly with your email...
Why cPanel? How are you unique?
We get a fair amount of orders from people who are then confused by our choice to use cPanel as...
What is my FTP login?
While we may use cPanel as a front-end, we do not offer FTP access or regular web hosting features.
Can you add mailpile as a webmail client?
This is not possible. MailPile is a personal email client that is web based. Much like your own...
I cannot connect to your server
We to deploy brute force protection which can cause your IP to be blocked temporarily by the...

Powered by WHMCompleteSolution