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"Please turn on SMTP Authentication in your mail client" or "Rejected relay attempt"
If you receive one of these errors, it most likely means one of two things:1. You are sending...
Can I use a CNAME on my own domain?
We are frequently asked if we can provide a CNAME record so that our clients can use their own...
Can you add mailpile as a webmail client?
This is not possible. MailPile is a personal email client that is web based. Much like your own...
Can you add rainloop as a webmail client?
This is not reasonably possible. Rainloop is configured on the backend per domain, manually. It...
Can you adjust the spam filter to fit my specific preference?
The answer is most likely no. In a shared environment we receive multiple requests per day to...
Can you disable spam filters on my account?
No, these are global to protect our infrastructure. Many of our spam checks happen at connect...
Can you migrate my email from my old provider?
We can if your emails are accessible in Dovecot-compatible format (each email as a plain text...
Can you please change a global setting on a shared server just for me?
Probably not. You're welcome to ask. However, changing global settings impacts thousands of other...
Direct Webmail Links
Here are the webmail links for each of our servers, you may log in directly with your email...
Do you offer refunds?
We do not offer refunds. Please be aware of what you are purchasing. Our service does exactly...
How do I add domains?
I've created a short screen cast to show you how to add addon domains:http://d.jarcloud.pw/IDewDL
How to plus aliases work?
This feature, also known as plus addressing, allows senders to route a message directly to the...
How to use DKIM
First, let me stress that you can most likely live without DKIM and save yourself the...
I cannot connect to your server
We to deploy brute force protection which can cause your IP to be blocked temporarily by the...
I just signed up and I'm not receiving email
That's because you just signed up and DNS changes take, as a general rule of thumb, up to 48...
Properly setup MX and SPF records
In the example below it is assumed you host example.com domain at MXRoute. Please change domain...
What is my FTP login?
While we may use cPanel as a front-end, we do not offer FTP access or regular web hosting features.
Why cPanel? How are you unique?
We get a fair amount of orders from people who are then confused by our choice to use cPanel as...
Why have both Spam and Junk folders that I can't delete?
Often customers will ask us why they have both a Junk and Spam folder that cannot be deleted from...

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